The spokesperson clarified that Nailsea and Backwell is not a fully accessible station, which is mentioned on the GWR website. She said: "We had never been to Backwell before, but we thought it was an ideal choice." However, Ms Eccott said she was left in a ‘horrendous’ situation after she and Mr Gray arrived back at Nailsea and Backwell Station at the other platform and realised they were stuck. "We were going up and down the platform, and I thought ‘surely there can’t be no way off this platform’." "We remain committed to improving accessibility across our network and continue to work with industry and government partners to identify funding opportunities for accessibility improvements at stations, including Nailsea & Backwell."