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EN
A man bought a TV from Best Buy and picked it up in-store. Then he opened it at home to find it smashed with holes: ‘Refused my return’
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Attack of the Fanboy
Best Buy’s policy allows returns for items damaged in shippingBest Buy’s official policy for damaged or defective items states that customers who receive a product that is “damaged in shipping, defective or that is not the product you ordered” can use self-service options in their order history on BestBuy.com to start a return.
The policy also says that if a Best Buy purchase is returned to a store, the company “can arrange for a replacement.”
The company’s general return and exchange policy states that the return period begins on the day a customer receives their product.
For most products, standard members get 15 days to return an item, while My Best Buy Plus and My Best Buy Total members get 60 days.
Best Buy has made headlines for non-customer incidents as well, like the time they lost their famous employee to GameStop.