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Vanguard Chief Economist: AI and jobs, still in an ATM phase
['Adam Schickling']
Fortune | FORTUNE
The effect of automated teller machines (ATMs) on the bank teller profession reveals a more nuanced reality.
As a result, total U.S. bank teller employment remained broadly stable from 1980 through 2010.
Unlike the ATM, which automated a task, mobile banking largely automated the entire trip to a bank.
AI may ultimately transform the labor market, just as mobile banking transformed retail banking.
But the evidence today suggests we remain closer to the ATM phase than the mobile banking phase.