New Orleans has begun testing an AI-powered system that helps answer certain 911 calls, marking a significant step toward modernizing emergency response. Credits: International Business TimesAI Will Filter Calls, Not Replace Human DispatchersThe Orleans Parish Communication District (OPCD) has introduced Carbyne’s AI Emergency Call Triage system to improve how emergency calls are managed. The city receives well over 1,000 emergency calls every day, and officials say handling sudden spikes in call volume has become increasingly difficult. Carbyne’s AI Emergency Call Triage is designed to analyze incoming calls, recognize when multiple callers are reporting the same incident, and route those callers appropriately. The technology may also help improve emergency response times by allowing dispatchers to focus on incidents requiring immediate action.