Meanwhile, DoorDash’s Xu attributed the company’s gap to most AI platforms prioritizing enterprise customers and coding tools over physical fulfillment. Every AI shopping assistant eventually must hand off to a person to check what’s actually in stock, route an order to the right merchant and load a bag correctly. Separately, PYMNTS Intelligence found in the report “From Assistive to Agentic AI: Consumers Wade Into Autonomous Commerce” that 70% of consumers are interested in using AI agents for travel planning, and 71% for health and wellness. But only 49% would let an AI agent actually complete a purchase, and trust in AI platforms to handle that transaction drops to just 3% among consumers who don’t already use AI regularly. For all PYMNTS AI coverage, subscribe to the daily AI Newsletter.