The Thrissur District Consumer Commission held D R Courier liable for deficiency in service after tailoring machines shipped from Dubai were delivered in an allegedly severely damaged and unusable condition. Tailor’s machines damaged during transitThe complainant, a tailor by profession, had been running a tailoring business in Dubai. Damage rendered them unusable: OrderThe commission held that a consumer relationship existed between the complainant and the opposite party. The opposite party failed to produce any evidence to support its allegation that the delivery note was fabricated. Consequently, the Commission concluded that the machines were damaged while in transit and that the opposite party was guilty of deficiency in service.