Mortgage professionals broadly agree that artificial intelligence is about to reshape how they work. But a new industry report suggests that professionals who come out ahead won't be the ones that master software the fastest. Processing ContentA recent survey of more than 300 mortgage professionals conducted by AD Mortgage found that 82% expect AI and automation to be the biggest driver of industry change. Respondents expect the technology to merge further, eventually handling the bulk of CRM follow-ups, data entry and document collection. So a lot of the "stare and compare" grunt work of getting a document, looking at the source system, and validating could be taken by AI.