Freshworks expects EX ARR to grow in the mid-20% range and exceed $600 million by the end of 2026. Among eligible EX customers, 22% were paying for Copilot during the quarter. Hundreds of customers are using the products in early access, and Woodside later said Agent Studio had more than 1,000 customers using it. EX customers using AI continue to have net dollar retention above the companywide rate, Freshworks said. Freshworks repurchased approximately 18.3 million shares for $159 million during the quarter and used another $10 million to offset equity dilution through net cash settlement.