Upon detecting the incident, Neopool immediately initiated its incident response procedures. Due to the compromise of the corporate domain and email services, Neopool is moving all external communications to a single official communication channel on Telegram: @neopool_support. Until the incident is fully investigated, Neopool strongly recommends users transfer their full hashrate to an alternative mining pool. As new information is verified and confirmed, Neopool will provide further updates through its official communication channels. Neopool provides miners with transparent FPPS payouts, reliable infrastructure, and professional technical support designed to meet the needs of modern mining operations.