Orleans Parish officials confirmed this week that artificial intelligence has been handling a slice of the city’s 911 calls. What the AI actually doesThe AI only handles a narrow type of call. According to the district, the AI now handles 15 to 18 out of every 20 of those repeat crash calls. There’s currently no city or national policy that specifically governs how AI gets used in emergency response. New Orleans is also getting ready to bring a similar AI tool to its non-emergency 311 line.