Telecommunications accounted for 35.7%, followed by digital financial services and mobile money (110), cybercrime (75), broadcasting (42), and postal and courier services (13). Increasingly, consumers are raising concerns about billing, fraud, data security and trust as mobile services become more deeply embedded in everyday financial and digital transactions. Beyond billing disputes, the report also highlights a broader shift in the risks facing Kenya’s digital economy, as telecom infrastructure becomes more closely intertwined with financial services. Digital financial services and mobile money generated 110 complaints during the quarter, including 86 cases involving fraud and scams. Rather than treating telecom fraud and financial fraud as separate issues, the Authority increasingly frames them as interconnected risks.