Flynn says she met other people in the car park who seemed to be in the same situation. Flynn says that a member of the car park staff offered to open the barrier to the car park if she paid £200 to them directly, by cash or bank transfer. Flynn and Harris opted to pay the £654 fee through the car park payment machine. Flynn requested a refund from Heathrow for the fee she and Harris paid to exit the short-stay car park. Flynn complained to Heathrow about the man who approached her and offered to open the car park barrier for a fee.