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River cruise lines step up support for travel agents amid water level disruption
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Eoghan Corry's TRAVEL Extra
Riviera Travel has introduced a dedicated incident task force and a new Travel Updates Hub, refreshed twice daily with the latest operational information.
Riviera has increased call centre capacity and deployed additional Cruise Directors and head office staff on affected sailings.
Viking, Uniworld, Emerald Cruises and CroisiEurope have also implemented contingency measures, including itinerary modifications, ship swaps and flexible rebooking policies.
Vicky Billing, Director of Trade and Partnerships at Riviera Travel, shared: “Supporting our travel agent partners has been a key priority throughout this period.
Alongside our dedicated response team, we’ve launched a Travel Updates Hub that is refreshed twice daily, giving agents access to the latest information so they can support customers with confidence.”