In fact, for most organisations, the true challenge is not in determining whether staff will be using the AI tools at their disposal, but whether staff knows how to properly use these tools. On top of that, distinctly human skills, communication, creativity and sound judgement matter more than ever, since they’re what turn AI’s raw output into something genuinely useful. AI Literacy: Knowing What the Tools Can and Can’t DoBefore anyone is able to use AI effectively, there needs to be a realistic perception of AI and AI literacy involves understanding what the tools can and can not do. Understanding at a fundamental level how large language models are able to generate the answers that AI tools provide and why they sometimes get things wrong or ‘hallucinate’ are all important aspects of AI that must be understood at a fundamental level. Human Skills That AI Can’t ReplaceIronically, as AI takes on more routine tasks, distinctly human skills become more valuable, not less.