Non-bank lender AEON Credit Service (M) Bhd has deployed AI-powered voice bots to automate loan repayment follow-ups, as its chief financial officer flagged rising financial stress among younger and lower-income borrowers in its first-quarter results. To manage the situation, AEON Credit has turned to AI-powered voice bots to automate reminder calls and payment follow-ups. “This enables us to engage a larger customer base… [and] strengthened overall collection effectiveness,” Lee said. Younger and lower-income customers are showing signs of financial stress, according to the company’s CFO. AEON Credit said the AI deployment has strengthened overall collection effectiveness, while human officers remain focused on higher-risk cases.