An outdoor café of the Iberostar Selection Hotel in Havana, in the Torre K, empty. / 14ymedioTwenty years after her first idyllic trip to Cuba, Marina, from Spain, discovers a devastated country and deplorable service in 5-star hotels. Between January and August this year, Cuba received a total of 1,259,972 international visitors—21.64% fewer than in the same period of 2024. Her story also illustrates the difficult situation faced by Spanish hotel chains in Cuba, especially Melia and Iberostar, which Cinco Días reported on harshly last month. “But of course, I’ll come back when they stop scamming me.”First published in Spanish by 14ymedio and translated and posted in English by Havana Times.