Having worked with the young mum throughout her homebuying journey, Ms Kukreja immediately noticed the urgency did not match their previous conversations. Instead of processing the $1.2 million payment, Ms Kukreja paused and began checking the details. Ms Kukreja then cross-checked the email chain and noticed a staff member supposedly involved in the conversation was actually on leave. “In the same email chain, there was an email from who the customer had dealt with before, confirming the solicitor’s instructions,” Ms Kukreja said. Ms Kukreja said the best defence was taking a moment before acting.