Canstar surveyed 1,797 pet insurance customers. Pet Insurance Australia has been named the winner of Canstar’s 2026 Most Satisfied Customers Pet Insurance award, with the research pointing to a simple truth: price matters, but it’s not what keeps customers loyal. It comes directly from the people who matter most, our customers,” said Pet Insurance Australia spokesperson Nadia Crighton. At the time, he didn’t have pet insurance and the vet bill landed in full. Between the industry data and Marten’s own experience, the message lines up: pet insurance isn’t really being judged on price anymore.