Under the Consumer Rights Act 2015, work should be carried out with reasonable care and skill. If they can’t or won’t fix the problem, you can ask for a partial or full refund, depending on how bad it is. Once a refund amount has been agreed, the law says you should get your refund within 14 days. Anyone who is experiencing a problem with building work, decorating or home improvements can contact the Citizens Advice Consumer Service for advice and support from a trained adviser. Contact Citizens Advice Watford on 0800 144 8848, visit www.cawatford.org.uk, or drop in Monday to Thursday, 9.30am–12.30pm