First, keep track of your open support cases by logging into the AWS Support Center at https://console.aws.amazon.com/support/. This keeps your questions in the secure support system linked to your account, helping ensure your concerns are addressed. For people on the Basic Support plan, which is free for certain accounts, responses usually come during regular business hours. For account verification cases specifically, the support team reviews the documents you’ve submitted and gets back to you once they finish their check. Keep checking your support cases regularly in the Support Center.