The federal government’s claim of a 98.7 percent complaint resolution rate on the Pakistan Citizen Portal largely shows the closure of registered cases rather than actual citizen satisfaction. The government’s own figures show that only about 30 percent of total complainants expressed satisfaction with the handling of their complaints, while most reported dissatisfaction. This means more users expressed dissatisfaction than satisfaction with the outcomes of their complaints. ALSO READ Pakistan Citizen Portal Achieves 99% Success RateReal MathThe Pakistan Citizen Portal has registered more than 6.05 million public complaints since its launch, resolving nearly 5.97 million of them. The government said the Pakistan Citizen Portal has strengthened e-governance.