For any CEO, one of the most consequential decisions you can make right now is which parts of the AI wave to leverage and which to exclude. So I was particularly interested to talk to eBay’s CEO Jamie Iannone recently. Under his leadership, eBay has recently banned autonomous AI shopping agents from its marketplace while encouraging sellers to use its own AI tool to create compelling listings. The battle: how to use AI to amplify commissions and the customer experience while addressing the risks it presents to both. And though eBay sellers tend to be amateurs, thanks to AI they’re getting access to pro tools, such as the “magical” listing feature that extrapolates details from images.