This Nutshell guide provides the methodology for assessing CRM vendor reliability before you commit. Key takeawaysThe best way to assess CRM vendor reliability is through the company’s financial stability, product update cadence, and ownership structure. Employing a five-point vendor reliability scorecard offers teams a repeatable, objective vendor comparison tool to establish dependability before signing. What does CRM vendor reliability mean? CRM vendor reliability is a gauge of how consistent a vendor is when it comes to delivering on its commitments.