New Orleans has confirmed that artificial intelligence is now answering some of its 911 calls. City officials say the technology has been handling repeat emergency traffic reports since 2023. Why 911 Dispatchers Now Have an AI AssistantThe AI does not answer every call to 911. AI is now answering 911 calls in New Orleans. Officials insist the AI is strictly limited to non-critical, repeat traffic calls and is never used for violent crimes or life-threatening emergencies.