Goggin Says the Delivery Plan Changed After He Called the RestaurantGoggin said he called Papa John’s around 5:50 p.m. after noticing there had been no movement on his order. Multiple Companies Can Make Delivery Issues Harder to ResolveGoggin’s account has not been independently verified, and neither Papa John’s nor DoorDash has publicly commented on the incident. A 2024 study examining customer satisfaction and perceptions toward online food delivery apps found that respondents considered factors such as delivery speed, order experience, and customer service important parts of their overall satisfaction. The restaurant prepares the order, the delivery platform manages the request and assigns a driver, and the driver handles transportation to the customer. In Goggin’s case, he said the uncertainty over who was handling the delivery and the communication that followed turned what should have been a straightforward pizza delivery into a frustrating experience.