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‘Defective’ business class seat on Paris-Delhi flight, man wins Rs 1 lakh from airline
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The Indian Express
Luxury flight turns into ‘ordeal’The complainant booked flight tickets with the opposite party (airline) in September 2015 for a return trip from New Delhi to Paris, paying Rs 1.08 lakh.
Story continues below this adIt was alleged that despite efforts, the airline staff could not correct the seat’s angle, and it was found to be defective.
“Thus, the airline cannot deny that the complainant’s seat did not have some defects which the airline staff was trying to rectify.”
The airline relied on a copy of the cabin log filled by the airline staff to claim that since the defect was not noted down in the log, it would not have occurred.
It partly allowed the complaint, holding the airline guilty of deficiency in service for providing a defective business class seat.