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Luxury car dealer, maker ‘hide vehicle sale history’, ordered to pay Delhi man Rs 10 lakh
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The Indian Express
A bench of president Monika Agrawal and members Rajender Dhar and Ritu Garodia directed each to pay Rs 5 lakh compensation, while ordering Mercedes-Benz India to correct the purchase date in its software.
The order noted that the complainant has been requesting to edit the date of purchase from the opposite parties.
Allegation of concealing Mercedes sale historyThe complainant purchased a new Mercedes-Benz car from a dealer of Mercedes-Benz India Pvt Ltd for Rs 50.72 lakh with an extended warranty on December 12, 2018.
On obtaining the Pre-Delivery Inspection (PDI) details, the complainant found that the internal records also reflected the purchase date as July 25, 2018.
Dealer cited software limitationThe dealer contended that the vehicle sold to the complainant was a brand-new vehicle and not a demo or used vehicle.