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Square and Google Let Restaurants Offer Conversational AI Ordering
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News Archives | PYMNTS.com
Square has launched a new conversational AI restaurant offering in tandem with Google.
This offering brings food and beverage sellers into Ask Maps, part of Google Maps, letting customers find restaurants and place orders by asking questions, Square said in a news release provided to PYMNTS.
“Our expanded work with Google means Square sellers show up in those conversations, without having to manually update their details across the many channels their business is present.”
According to the release, Square food and beverage sellers who create a Google Business Profile can surface in Ask Maps results and have new order flows activated.
Aside from discovery, customers in the U.S. can use Ask Maps to browse Square sellers’ menus, customize orders, and checkout with Order by Cash App, the release said.