Residents have reported waiting weeks for post to arrive and missing important hospital appointments. She ended up having to cancel the card as it didn't arrive and is now waiting for another one. He said: "Kidderminster sorting office is a complete joke. The news comes following concerns from residents on Redstone Lane in Stourport who reported going weeks without receiving any letters. "We would reassure customers that mail continues to be delivered across Kidderminster and Stourport daily.