Video captured service manager admitting parts were borrowed for another customer’s vehicle. Dealership fired service manager and apologized after footage spread rapidly across social media. Shirley Poullard brought her Kia Telluride to Kia of Lake Charles, Louisiana, after suffering a tire blowout on the interstate. But there’s no doubt that borrowing used components from one customer’s vehicle to repair another’s is the kind of shortcut that can destroy trust instantly. Although she has since collected her SUV, Poullard reportedly remains uncomfortable driving it and is looking for legal representation, the report says.