One woman says she spent around $3,000 on a new Ashley Furniture couch. What Was Allegedly Wrong With The Ashley Furniture Couch? She says they went to Ashley Furniture, picked out a couch, added couch removal and insurance, and expected the delivery on her birthday. “I was sold and delivered a used couch from Ashley Furniture,” Alexander says. She says she has recorded phone conversations where Ashley Furniture representatives allegedly agreed that something was wrong with the couch.