A petrol station manager dealt with an angry customer. Image: Rickyrecap / PexelsSource: UGCIn the video, the customer insists the chicken he purchased was rotten and demands answers from staff. A manager on duty calmly explains that the food had been prepared that morning, offers a sincere apology and proposes a full refund. Despite this, the customer continues pressing the point, expressing concern for other shoppers who might face the same issue. Rather than becoming defensive or dismissive, the manager in the video by @mandla_30musa acknowledged the issue, apologised and offered to make it right.