Drawing from examples of international post carriers, the USPS is looking to use AI to review resumes for specific experience and key elements, the report said. However, the OIG said AI will not soon replace human operators but will complement its workforce, even creating new positions for humans with AI skills. “Given the size and complexity of Postal Service operations, investments in AI infrastructure need to be balanced against other critical initiatives such as network modernization, workforce management, and long‑term financial stability,” the report said. Earlier this year, Postmaster General David Steiner predicted the USPS will run out of money by next February. The report also said broad adoption of AI is limited, and using some generative AI may add an intermediary layer between shippers and carriers, “weakening posts’ relationship with their customers.”