Pixabay.com royalty-free image #3613071, 'call, customer, support' uploaded by user mohamed_hassan, retrieved from https://pixabay.com/vectors/call-customer-support-woman-3613071/ on November 23rd, 2021. A combination of human and AI customer support agents is ideally what the industry is gearing towards. If you have accessed customer service at a financial institution recently, you might have noticed how it’s changed quite a bit. Everyone wants to feel like more than a number to a financial institution, and AI in customer support helps with that. Customer Support Is Evolving Rapidly With AIEvolving support systems are making customer support more pleasant, efficient, and personalized, and everyone benefits from that.