Oh dear, But then, as many critics have commented, quite rightly, Capita is being paid to deliver a service, a pretty vital service to the public sector, and deserves to be held to account for delivery/non-delivery. But regardless of what happens in the coming months regarding this particular contract, the wider question for Capita’s management is clearly what impact this has on its overall prospects as a provider for the UK public sector? Public interestThe UK Government now has a public interest test for transactions of over £1 million to assess whether they are better handled in-house or outsourced. There’s a new team in charge in the UK right now with the arrival of the latest Prime Minister Andy ‘my turn’ Burnham who has pledged to make this a pivotal moment for change. Those up close to the CSPS debacle might presently take a rather different view here, of course, but as noted above, in the UK public sector supplier failure is almost a pre-requisite for future contractual engagement, so that’s never been an issue in the past.