One of the main problems the Cookstown family experienced was taking Lila out in the car, which had a huge impact on family life and their ability to attend hospital appointments. Lila could not roll, sit, or stand and, according to a paediatric physiotherapist, was completely dependent for all care. She received a specialised buggy, but the family still needed a wheelchair-accessible vehicle to transport her and the buggy. A charity which helps disabled children did step in to assist and provided the family with a wheelchair-accessible vehicle, just before Lila's second birthday. Hayley said she felt her daughter was not "entitled to basic human rights that other kids are entitled to because she was born different".