Rae explained that the shop was running a promotion offering a $2 black milk tea. She recalled that the mother then tried to order a “black milk tea strawberry matcha honeydew milk,” which Rae interpreted as three separate drinks. She said she asked the customer to clarify, explaining that the honeydew milk had no tea, the strawberry matcha was a matcha milk tea, and the black milk tea contained black tea. The customer then asked for the black milk tea made with honeydew milk instead, a combination not on the menu, Rae said. As the woman left, Rae said the customer told her, “I hope you have the exact day you deserve,” to which Rae replied, “Okay, I will.