Changi Airport Group (CAG) and ground handling partner SATS have begun the first phase of autonomous wheelchair deployment at Changi Airport, following successful trials, to support passengers with reduced mobility (PRMs). Changi Airport recorded a 20% increase in requests for wheelchair assistance between 2023 and 2025, according to CAG. The autonomous wheelchair service is part of SATS’s Hub Handler of the Future operating model and currently supports about 10% of daily mobility assistance demand at Changi. Damon Wong, senior vice president of airport operations planning at CAG, said, “At Changi Airport, we are committed to making travel more comfortable and convenient for every passenger. The autonomous wheelchairs offer these passengers greater independence and convenience, while enabling frontline staff to provide more dedicated care to those who require higher levels of need.”