Consumers turn to 7 On Your Side when Airbnb refuses refunds for reservations gone wrongMost people book a getaway to relax, but in these three cases, just the opposite happened -- and 7 On Your Side had to step in with Airbnb to help. Here's the catch: Airbnb's host liability insurance only covers stolen property if the host is found legally responsible. According to Airbnb, an adjuster appointed by the third-party insurer investigates host liability insurance claims with the parties involved. Airbnb says guests get a full refund if the host cancels due to a double booking, and in some cases, will help you rebook. Every stay is backed with protections like AirCover for guests and hosts and our Major Disruptive Events Policy, along with 24/7 customer support.