Is universal service fit for the next decade? If letter volumes keep falling, can postal operators deliver everywhere, every day, at a price people accept, or does the model need to be redesigned? Leadership Conference speaker Charles Brewer, group CEO at Pos Malaysia, has the answers. Check out his interview with Alyssia Smith, group content manager for Technology for Marketing and eCommerce Expo. Chairperson: Nicky Jones, CEO – Vidu Video RecruitmentSpeakers include Charles Brewer, group CEO at Pos Malaysia; Martti Kuldma, CEO at Omniva; Rui KE, vice president of Jingdong Logistics and general manager of Jingdong Logistics Europe Region at JD.com; and Dariusz Lipiński, group COO, VP operations at InPost.