SINGAPORE: Another customer complaint about food safety occurred when a small cockroach was suspected of being found in a takeout soy milk. The incident happened in Tampines Mall, when the customer returned to the restaurant to argue their case. She admitted that her parents finished the soy milk first, and when she was almost done with hers, she found an insect that looked like a small cockroach at the bottom of her cup. She admitted that the cashier apologised and offered a refund and a replacement soy milk, but she refused and questioned why they still offered the same soy milk. The restaurant admitted that it has been three hours since the beverage was taken from the restaurant and the time that the customer returned to file the complaint.