They highlighted broad internal issues with Xbox games, consoles, infrastructure and marketing, and ominously promised a "reset" for the business. Ahead of the layoffs, Xbox union members represented by CWA urged the company to consider the human and creative cost of repeated mass firings, and to negotiate in good faith over worker protections. "There is no shortage of wealth in the games industry, especially if we're talking about Xbox, Sony, EA," Uduwana said. Annually, Xbox's reported revenue fell by more than $2 billion year-to-year, landing behind its closest competitor, PlayStation, by multiple billions. First, an overview of Xbox's terrible, horrible, no good, very bad July.