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Redesigned workflows are banks' path to a return on AI
['Ai Adoption In Banking', 'Financial Services', 'Investment Research', 'Senior Market Intelligence Analyst', 'Larry Cao', 'Cfa', 'Is Senior Market Intelligence Analyst', 'Ai', 'At American Banker', 'Where He Focuses On The Adoptions Of Artificial Intelligence Across...']
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Spreading AI thinly across the organization may marginally improve productivity without creating business value that banks can measure, scale and govern.
Supporting data: McKinsey recommends concentrating AI investments in one to three high-value domains with economic leverage, proprietary data and workflow complexity.
As I argued in Orlando, real differentiation will come from how banks redesign workflows around AI, not from the models themselves.
Make the T-shaped team the unit of workflow redesignA T-shaped team is not another cross-functional committee or a collection of representatives from different departments.
A T-shaped team should completely rethink how information moves between relationship managers and credit officers.