Home Depot developed three strategic customer experience pillars for the reorganization, focused on streamlining core offerings, improving its interconnected shopping experiences and growing its professional home improvement base. The technology goals and updated leadership structure support the company's growth strategy, the announcement said. Dive Insight:Retailers are searching for ways to elevate customer experience and use technology to drive growth while navigating uncertain market conditions and economic headwinds. Home Depot has worked to adopt and scale AI tools over the past few years, including the launch of Magic Apron, a suite of generative AI tools aimed at improving customer experience. The platform allows real-time delivery tracking of bulky building materials and can connect to the company’s Material List Builder AI tool.