Public feedback to the Morung Express’s suggestion platform shows that people in Nagaland have lost faith in the government. A close look at this feedback shows that people do not want small fixes - they want a complete change in how the state is run. This is not just because services are poor, but because citizens feel the system works for politicians’ families and friends, not for the public. Citizens want strict monitoring to make government offices work better. They also want a 360-degree performance review system, which would judge bureaucrats fairly from multiple angles.