Getting AI Right, and its bonus insert "7-Point Playbook for Operations Leaders," offers practical insights on turning AI from airy promise into concrete value. It starts by looking at past technology disruptions and the secrets they reveal about today's AI adoption cycle — and why our current disappointments may herald our biggest opportunities. It shows how the gap between AI experiments and real business value isn't just a technology problem. It's a business execution problem shaped by use-case selection, workflow design, and operations governance, adoption, and accountability. Identify your highest-value starting points, combine automation with expert-in-the-loop oversight, and build an operations model that improves throughput, consistency, visibility, resilience, and business value.