Who do I call to see if Medicare was trying to contact me for a new plastic Medicare card? Hello Jeanette: Medicare is not issuing a new plastic Medicare card with a chip. Your Medicare card is still the same paper card that you currently have and NOT plastic. More than 1.3 million on Medicare have experienced this healthcare, and since February 2026 have received a new Medicare card with a new ID number, from Medicare, which is a paper card not plastic. The most recent Medicare card update for everyone on Medicare was 2018 and was completed by April 2019.