“The opposite party (tour company) neither provided the tour nor refunded the amount to the complainant’s account. Despite the revised date, the company neither organised the Bangkok tour nor refunded the amount, prompting the couple to approach the commission. ‘Customer violated terms’Representing the tour company, advocate M Jitender Reddy submitted that the Bangkok tour package had mentioned certain terms and conditions. Panel slams firm’s ‘bad intention’The consumer commission noted that despite the strict payment policy, the tour company had accepted the part payment made by the couple for the Bangkok trip after the due date. Observing that the company neither provided them the tour, nor refunded the amount, the commission said, “The said attitude of the opposite party (tour company) is nothing but deficiency of service”.