The commission, as a result, upheld an order directing Rs 2 lakh compensation to the aggrieved family. On September 22, 2017, a district commission ordered the railways to pay Rs 25,000 towards each family member, totalling Rs 2 lakh, aside from Rs 16,000 towards litigation costs. According to the complaint, the man booked train tickets and paid Rs 11,629 from Delhi to Amritsar in Swarna Shatabdi Express. The counsel also submitted that railways was a public utility service and compensation would be paid from the public exchequer. TakeawayThe ruling establishes the obligation of public service providers like railways to ensure proper treatment of their passengers.