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Customer wins Rs 1 lakh after dealer takes payment but ‘never installs’ toughened glass
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The Indian Express
A Punjab consumer body has ordered a Mohali glass dealer to refund Rs 91,000 after finding that it failed to install toughened glass at a customer’s home despite taking payment and charging labour costs.
The complainant alleged that the dealer accepted payment for supplying and installing toughened glass at his residence but failed to carry out the installation despite repeated requests.
‘Never installed glass’According to the complaint, Dr Mohan purchased toughened glass for his residence from Preet Glass House on November 24, 2021 for Rs 93,433.
The complainant alleged that despite receiving the order and payment, the dealer never installed the glass.
Bills, payment records and legal notices can become crucial evidence before a consumer commission.